Privacy Policy

Our Privacy Commitment

Information We Collect

We collect personal information necessary to provide our property analysis and consultation services effectively. The type of information collected depends on how you interact with our business, whether through our website, consultation bookings, service delivery, or ongoing communications.

How We Use Information

We use the personal information we collect for legitimate business purposes related to providing property analysis consultations and operating our business effectively. All information is handled in accordance with Australian privacy legislation and used only for purposes you would reasonably expect.

• • Providing consultation services including conducting property analysis, preparing reports, scheduling consultations, and delivering ongoing support to clients
• • Communication purposes including responding to enquiries, sending service updates, providing requested information, and maintaining client relationships
• • Payment processing and billing administration to handle transactions securely and maintain accurate financial records for services provided
• • Service improvement through analysing website usage patterns, gathering feedback, and identifying ways to enhance our analysis methodologies and client experience
• • Legal compliance including meeting regulatory requirements, maintaining business records, and fulfilling contractual obligations to clients and partners
• • Marketing communications about our services, provided you have consented to receive such communications and with ability to unsubscribe at any time
• • Security and fraud prevention to protect our business, clients, and website from unauthorised access, fraudulent activity, or security threats

Information Sharing

We may share your personal information with trusted third parties who assist in operating our business and delivering services to you. All such sharing is conducted in accordance with Australian privacy law and subject to appropriate confidentiality protections. We do not sell personal information to any third parties for their marketing purposes.

Your Privacy Rights

Under Australian privacy law, you have rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them. Contact us using the details provided at the end of this policy to make any requests regarding your personal data.

• • Access your personal information we hold about you by requesting a copy, subject to certain exceptions permitted by law
• • Request correction of inaccurate or incomplete personal information to ensure our records are accurate and current
• • Request deletion of your personal information in certain circumstances, subject to legal and contractual obligations requiring retention
• • Request transfer of certain personal information to another service provider in a structured, commonly used format where technically feasible
• • Object to certain uses of your personal information including direct marketing communications, which you can opt out of at any time
• • Request restriction of processing your personal information in specific circumstances as permitted under applicable privacy legislation

Information Security

We implement appropriate technical and organisational security measures to protect personal information from unauthorised access, disclosure, alteration, or destruction. While we strive to protect your information, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary for the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and purpose for which it was collected.

• • Client consultation records and communications retained for seven years after final service delivery to comply with business record requirements
• • Website analytics and usage data retained for up to two years to understand trends and improve service delivery
• • Marketing communication records maintained while you remain subscribed, plus reasonable period after unsubscribing to honour opt-out requests
• • Payment and billing information retained for seven years to comply with taxation and financial reporting obligations under Australian law
• • Marketing consent records maintained indefinitely to demonstrate compliance with privacy requirements and honour withdrawal of consent

After retention periods expire, we securely delete or anonymise personal information so it can no longer identify individuals. Some information may be retained in backup systems for limited additional periods due to technical constraints.

International Data Transfers

Our business primarily operates within Australia, and we store personal information on servers located in Australia. However, some service providers we use may store or process data in other countries. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy law.

• • Service providers in jurisdictions with substantially similar privacy protections to Australia or subject to binding privacy frameworks
• • Contractual arrangements requiring overseas recipients to handle personal information in accordance with Australian Privacy Principles
• • Your consent to international transfers when we have clearly disclosed the countries and purposes for which information may be transferred
• • Transfers necessary to provide services you requested or to take steps at your request prior to entering service agreements

Cookies and Tracking

Our website uses cookies and similar tracking technologies to provide functionality, analyse usage, and improve your experience. Cookies are small text files stored on your device that help us remember preferences, maintain sessions, and gather analytics about how visitors use our website.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality and your ability to access some features. Please see our detailed Cookie Policy for more information about cookies we use and how to manage them.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other operational needs. The updated policy will be posted on our website with the revision date clearly indicated at the top of the document.

• • Significant changes will be prominently notified on our website and through email to registered clients when appropriate
• • Material changes affecting how we use personal information will include explanation of changes and their implications
• • Continued use of our services after policy updates constitutes acceptance of the revised terms unless changes require explicit consent
• • Previous policy versions available upon request if you wish to review historical privacy practices

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information and your privacy rights.